FREQUENTLY ASKED QUESTIONS

Yes, just let us know in the notes section. By default, we wash whites and light colors on warm. And we wash dark colors on cold.

We provide you with a free delivery bag with your first order. Place your initial order in any type of bag. We will return your order in one of our nice delivery bags. You can then use that bag going forward. If you need extra, you can order them in the Merchandise section of the app and we will deliver them to your house. But you do not have to use our bag. If you want to use yours, we will simply weigh it before and after your order and charge you per pound.

We do keep a look out for and treat large and obvious stains, but we can’t catch everything. We recommend treating stubborn stains at home.

We recommend that you sort the colors and whites at home. Our attendants will simply add each bags contents into its own washer. However, they do check to make sure dark socks don't sneak into a load of a load of whites!

Orders can be placed for 24 hours or 48 hours. It is a little cheaper for 48 hours. You are also free to stop by the store and pick it up if it is ready faster than scheduled.

The average 4 person household washes 8 loads or 60 pounds of laundry per week. This takes about 10 – 12 hours. Who has time for that?? We charge a flat rate of $16.95 per delivery bag. These bags are 18" x 10" x 15” and typically hold about 20 pounds. So to wash 3 of our delivery bags each week at $16.95 per bag will cost about $50 per week (plus a single $6.95 pick-up & delivery fee.

If you place delicate items into a laundry pouch and place them in the bag, we will wash them but not dry them. Make sure to mention that in the Notes section.

If you would put it in your washing machine, then our team can likely do the same. We cannot accept items with bodily fluids from a human or pet, bedbugs, lice, poison ivy/oak oils, hazardous chemical residue, specialty care clothing items, wedding dresses, costumes, hats/headwear or shoes.

Choose between liquid Gain, Tide, ALL Unscented or Persil when registering. We stock Downey, Gain & Suavitel for fabric softener. For dryers sheets we can use Gain, Snuggle or Bounce. If you prefer something special, feel free to supply it and we would be happy to use it.